Privacy Policy

1. Who We Are

The Timber Guide is an independent timber advice and sourcing service based in the UK.

Website: www.thetimberguide.co.uk
Email: info@thetimberguide.co.uk

2. Information We Collect

• Personal information such as name, email address, phone number, and postal address (e.g., when you contact us, join our newsletter, or place an order).
• Project details you provide through our timber sourcing / concierge services.
• Payment information for purchases (processed by our secure payment provider; we do not store card details).
• Website usage data such as IP address, browser type, and cookies (see Section 6).

3. How We Use Your Information

• To respond to enquiries and provide our timber sourcing and advice services.
• To process orders, payments, and sample requests.
• To send newsletters and updates (only if you have opted in).
• To improve our website, products, and services.
• To comply with legal obligations and resolve disputes.

We only use your data where we have a lawful basis (such as your consent, a contract, or our legitimate interests).

4. How We Store and Protect Your Data

Your information is stored securely on password-protected systems and accessed only by authorised personnel. We use reputable third-party providers for email, hosting, and payments, all of whom comply with UK GDPR and data protection laws.

We do not sell, rent, or trade your personal data. We may share limited data with trusted partners only when necessary to deliver our services (e.g., couriers, payment providers).

5. How Long We Keep Your Data

• Enquiries: up to 12 months
• Orders & payments: up to 7 years (for accounting/legal compliance)
• Newsletter subscriptions: until you unsubscribe

You can request deletion at any time (see Section 8).

6. Cookies and Website Analytics

We use cookies to improve your experience and understand how visitors use our site. We may use analytics tools (e.g., Google Analytics) to collect anonymous usage data such as page visits and time on site.

You can disable cookies in your browser settings, though some features may not function properly.

7. Email Marketing

If you sign up for our newsletter, we store your name and email with our email service provider (e.g., Mailchimp). You can unsubscribe at any time via the link in our emails or by contacting us.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@thetimberguide.co.uk.

9. Links to Other Websites

Our website may include links to external sites. We are not responsible for their content or privacy practices; please review their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.